General terms and conditions of sale and use

The present general conditions of sale apply to all sales concluded through the website


The automatic registration systems are considered as proof of the nature and content of the order. Boutique Hello Kitty confirms the acceptance of its order to the customer at the e-mail address the latter will have communicated. The sale will be concluded as of the validation by Boutique Hello Kitty of the payment of the order, i.e. the date of validation of the payment for orders paid online by credit card or the date of reception of the payment by check. Boutique Hello Kitty reserves in any case the right to refuse or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.


As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of the consultation of the site by the customer remains dependent on the state of stock at Boutique Hello Kitty and of course at the suppliers.

To realize our showcase and our sales catalog, we work with databases, enriched according to the information provided by our suppliers. This database contains more than a hundred articles, not all of which are stored in our reserves and our offer is then conditioned to the availability of the articles at the suppliers.

Only if an article is permanently out of stock with our suppliers will it be removed from our sales offer. In other cases, a new order within a certain period of time remains possible.

When there is an unavailability on a product ordered, the customer is informed by e-mail or on the invoice of the products shipped in the case of an order of several items.

Deadline for delivery of the order: when placing the order and on the order acknowledgement, a delivery time is communicated to customers. It is calculated by adding the availability time of the longest product to the delivery time of the mode of transport selected by the customer.
From the placing of the order, to the shipment of it, the customer has the possibility to cancel his order.

Special features:

Pre-order items : articles to be published are proposed on the site for pre-order. This reservation is made with the indication of a release date announced by the publisher at the time of the opening of the reservation phase. This release date can be changed at any time by the publisher who is solely responsible for the marketing of his product.

In all cases, Boutique Hello Kitty will endeavor, as soon as the final sale date is reached, to ship the items to customers who have reserved, up to the stock level provided by the publisher for the release day.


The prices indicated in euros are deemed net, excluding shipping costs. This price includes the price of the products, the handling, packaging and storage costs of the products. They can be modified at any time without notice, knowing that the articles will be invoiced on the basis in force at the time the order is registered. All orders are invoiced in Euros and payable in Euros. Any customs duties or local taxes are the responsibility of the recipient.


The shipping costs include a contribution to the preparation, packaging and postage. Think of grouping all your items on a single order. We will not be able to group two distinct orders and shipping fees will be charged for each of them.


You have several means of payment offering a maximum of security guarantees. You can pay :

- By bank or private card (Visa, Eurocard/Mastercard) either directly on the site, in the payment form proposed during the ordering process (secured entry by SSL encryption), by informing the type of card, the number of your card without any space between the digits, the control number (located on the back of your card) as well as the validity date.
We deliver to your home or to a relay point. The delivery time includes the preparation time of the parcel plus the delivery time. Boutique Hello Kitty delivers worldwide. The buyer is informed by email of the different stages of the follow-up of his order: the preparation and the delivery.

The delivery time includes the preparation time and the delivery by our carrier. The announced delivery time of 10 to 20 days is valid as of the reception by the purchaser of the e-mail of the delivery of the order. The delivery time of (announced by the carrier) does not commit Boutique Hello Kitty to a longer delivery time.



The articles supplied by are new and guaranteed against any defect. They are identical to those of the traditional trade and come from the whole of the publishers and suppliers referred.

If an item is defective or not in conformity, the buyer has 14 working days, from the receipt of the items, to request an exchange or a refund. If the 14-day period normally expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

The customer must send back the new or not consumed articles in their entirety and in their original packaging, intact, accompanied by all the possible accessories, instructions for use and documentations (in its original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to (description and photos attached).

In the event of exercising the right of withdrawal, Boutique Hello Kitty is obliged to reimburse the sums paid by the customer, free of charge, with the exception of the return costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).

You will be responsible for the return shipping costs.

In the case of a refund, we guarantee that it is made within 14 days or less from the date of receipt of the returned package. Please note that we do not have a return address in Europe. No COD shipments will be accepted for any reason.


The transfer of ownership of the products to the benefit of the purchaser, will be realized only after complete payment of the price by the latter, and this whatever the date of delivery of the said products. On the other hand, the transfer of the risks of loss and deterioration of the products will be carried out only after delivery and reception of the said products by the purchaser.


Boutique Hello Kitty is the producer and owner of all or part of the databases making up the present site. By accessing the present site, the customer recognizes that the data composing it are legally protected, and is forbidden in particular to extract, reuse, store, reproduce, represent or conserve, directly or indirectly, on any type of support, by any means and in any form whatsoever, all or a qualitatively or quantitatively substantial part of the content of the databases appearing on the site to which he/she has access.


The descriptions of the products present in the databases of have been entered according to the information communicated by the publishers. Boutique Hello Kitty is not responsible for the content of the works and cannot be held liable to the purchaser. Boutique Hello Kitty cannot be held responsible in case of force majeure (strike, flood, fire...).

The proposed products answer the law of Hong Kong in force. Boutique Hello Kitty declines any responsibility if the delivered article does not respect the legislation of the country of delivery (censorship, prohibition of a title or an author...). Boutique Hello Kitty is not responsible for the content of sites to which hypertext links may be sent from its own site.


All the clauses contained in these terms and conditions of sale, as well as all purchase and sale transactions referred to herein, shall be governed by the law of Hong Kong.


The present general conditions of sale as well as the price lists are expressly approved and accepted by the purchaser, who declares and recognizes to have a perfect knowledge of them, and gives up, of this fact, to prevail itself of any contradictory document and, in particular, its own general conditions of purchase, the act of purchase implying acceptance of the present general conditions of sale.

The present conditions can be modified at any time without prior notice by Boutique Hello Kitty - Updated the general sales conditions on October 24, 2020.4